Service & Support

Dewbridge provides after-sales support, including preventive maintenance services and spare parts for Dewbridge products. Relocation services are provided for customers that require bridges to be relocated to another gate or airport.

DEW's After-Sales Support is a process that starts with design and results in highly reliable, maintainable equipment delivered with quality technical manuals and sound preventive maintenance schedules. From a maintainence perspective, this results in the correct tools, spares and repair parts to perform scheduled and unscheduled maintenance with minimum disruption to operations.

DEW keeps a stock of all standard repair parts and major items. Stocked parts are housed in Ogdensburg, New York and are generally delivered using overnight service. DEW provides ongoing service programs and 24-hour service when required to satisfy customer requirements.

In addition to the processes and support deliverables we already provide, DEW is capable of tailoring its after-sales support package to meet specific customer requirements. After-sales support options include the provision of all maintenance support (preventive and unscheduled), the delivery and/or warehousing of lists of recommended spare and repair parts based on the number of bridges, environment and use factors, and the conduct of regenerative training. These are some of the support options that could be further discussed.

To contact us please call our dedicated toll-free line: 1-877-DEW-BRIDGE (1-877-339-2743). All telephone calls are logged. DEW maintains an on-call Field Service Representative at all times.