Service & Support

Dewbridge provides after-sales support, including preventive maintenance services and spare parts for Dewbridge products. Relocation services are provided for customers that require bridges to be relocated to another gate or airport.

DEW's After-Sales Support is a process that starts with design and results in highly reliable, maintainable equipment delivered with quality technical manuals and sound preventive maintenance schedules. From a maintainence perspective, this results in the correct tools, spares and repair parts to perform scheduled and unscheduled maintenance with minimum disruption to operations.

After-sales support planning at DEW is based on:

• Design: The equipment is designed to facilitate support. This is accomplished through the selection and/or design of highly reliable, supportable sub-systems and parts.
  
• Support requirements: This is understood before the equipment is delivered to the customer. This is accomplished through logistics engineering processes that generally include Failure Modes, Effects and Criticality Analysis (FMECA), Level of Repair Analysis (LORA), Reliability Centered Maintenance (RCM) and Sparing Analysis.
  
• Training and spare parts: This is put in place before the equipment is put to use and involves: the development and conduct of training for operators and maintenance staff, the development of operator and maintenance manuals, including maintenance schedules, configuration management of the equipment, spares and repair parts identification and required holdings, as well as the training of Field Service Representatives.
  
• Failure analysis and failure trend analysis: This is the basis for design enhancements to improve reliability and/or further reduce the cost of ownership.

DEW keeps a stock of all standard repair parts and major items. Stocked parts are generally delivered using overnight service. DEW provides ongoing service programs and 24-hour service when required to satisfy customer requirements.

In addition to the processes and support deliverables we already provide, DEW is capable of tailoring its after-sales support package to meet specific customer requirements. After-sales support options include the provision of all maintenance support (preventive and unscheduled), the delivery and/or warehousing of lists of recommended spare and repair parts based on the number of bridges, environment and use factors, and the conduct of regenerative training. These are some of the support options that could be further discussed.

Our After-Sales Support track record is exemplary. We offer 24/7 service via our dedicated toll-free line: 1-877-DEW-BRIDGE (1-877-339-2743). All telephone calls are logged. DEW maintains an on-call Field Service Representative at all times.